안녕하세요, 여러분! 오늘은 ‘Zendesk’에서 SMB 계정 전문가를 채용한다는 소식을 전해드리려고 해요. 재택근무 포지션이고, Zendesk는 고객 경험과 서비스 분야에서 선도적인 역할을 하는 기업인데요,
이 직무에서 당신은 한국 시장 내에서 새로운 영업 기회를 창출하고 기존 계정을 관리하는 역할을 맡게 됩니다. 이상적인 후보자는 소프트웨어 또는 SaaS 영업 분야에서 일관된 실적을 보유해야 하며, 뛰어난 대인 관계 능력을 갖추고 있어야 해요.
직무의 핵심은 새로운 고객을 발굴하고 기존 고객 관계를 발전시키는 것입니다. Zendesk의 제품에 대해 안내하고, 전략적으로 고객을 유치하는 방법을 구상하는 능력이 필요합니다. 또한, 팀의 일원으로서 즐겁게 일할 수 있는 분위기를 좋아하는 분이면 더욱 좋겠죠!
주요 책임은 월별 및 주별 목표를 달성하는 것입니다. 이를 위해 직접적 방법(예: 콜드콜링)과 간접적 방법(예: 네트워킹)을 사용하여 잠재 고객을 찾아야 해요. Zendesk 제품에 대한 안내를 하고, 영업 예측에 대한 주간 및 월간 보고를 작성하는 것도 중요한 업무 중 하나입니다.
이 직책을 맡기 위해서는 소프트웨어 또는 SaaS 산업에서의 3-5년 간의 전주기 영업 경험이 필요하며, 한국어와 영어에 능통해야 합니다. 기술에 대한 열정과 빠르게 배우는 능력, 뛰어난 조직 및 다중 작업 처리 능력도 필수입니다.
Zendesk에 평소에 관심 있으셨던 분들이라면 지원해보세요.
Job Description
Zendesk is hiring! We’re looking for a motivated self-starter who has a consultative sales approach, provides excellent customer experience, and offers polished presentation skills. As a SMB Account Executive, you will be responsible for crafting, leading and closing net new sales opportunities & handle existing accounts within the Korea market.
Ideal candidates will possess a consistent record in Software / SaaS sales along with outstanding interpersonal skills. As an Account Executive, you love hunting for new opportunities and are able to close new accounts while developing existing customer relationships. You have a passion for building and maintaining broad relationships, developing opportunities, and working cross-functionally within Zendesk. You are a creative, out-of-the-box problem solver who is able to articulate Zendesk’s platform vision. You can sell at the most strategic level and form strategies strategy for winning customers on board along with being a trusted advisor. You are also fun and love being part of a team that sells together!
Responsibilities
Exceed activity, pipeline, and revenue goals on a monthly and weekly basis
Prospect for potential customers using various direct methods such as cold calling and indirect approaches such as networking (using tools like LinkedIn, Sales Navigator, Lusha, and Outreach)
Generate new business and demonstrate the ability to grow an extensive, qualified pipeline
Become a guide on Zendesk’s products and conduct discovery calls, presentations, and demos with prospects and customers
Weekly and monthly reporting on sales forecasts
Work with Marketing and Partner teams to plan and implement sales campaigns within Korea
Track all opportunity and customer details including use case, purchase time frames, next steps, and forecasting in Salesforce
Required Competencies
Bachelor’s degree with 3-5 years of full-cycle Sales experience within the Software / SaaS industry
Consistent track record of success against quota at the SMB level
Fluency in Korean language is required, along with excellent communication skills in English
Real passion for technology and the ability to learn about tools and processes quickly
Outstanding organisational and multi-tasking skills, while handling high volumes of opportunities simultaneously
Ability to grow in a fast-paced environment, move quickly, think strategically and be superb at tactical execution
The Intelligent Heart Of Customer Experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences—and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team.
Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.
